Privacy Policy

Who we are

Suggested text: Our website address is: https://www.protecautomotive.co.za.

PRIVACY POLICY: PROTEC AUTOMOTIVE

Last Updated: JULY 2026

1. Introduction

ProTec Automotive (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and disclose personal information in accordance with the Protection of Personal Information Act (POPIA).

By using our website (https://www.protecautomotive.co.za) and our services, you agree to the practices described in this policy.

2. Information We Collect

We may collect and process the following personal information:

  • Contact Details: Name, email address, telephone number, and physical address.
  • Vehicle Information: Make, model, year, registration number, and service history.
  • Transaction Data: Details about services rendered and payments made.
  • Technical Data: IP address, browser type, and usage data collected via cookies when you visit our website.

3. Purpose of Collection

We collect your information for the following purposes:

  • To provide automotive repair, maintenance, and fitment services.
  • To process bookings and respond to inquiries.
  • To comply with legal and regulatory obligations (e.g., tax records).
  • To send service reminders or promotional updates (with your consent).
  • To improve our website and customer service experience.

4. Lawful Basis for Processing

We process your information only when:

  • You have given consent.
  • It is necessary for the performance of a contract (e.g., fixing your car).
  • It is required by law.
  • It protects a legitimate interest of the data subject or ProTec Automotive.

5. Disclosure of Information

We do not sell your personal information. We may share your data with:

  • Service Providers: Third parties who assist in our operations (e.g., payment processors, towing services, or software providers).
  • Regulatory Bodies: When required by law or to protect our legal rights.
  • Insurance Companies: Where necessary for claims related to your vehicle.

6. Security of Your Information

We implement appropriate technical and organizational measures to secure your personal information against unauthorized access, loss, or destruction. This includes secure servers, firewalls, and restricted access for employees.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by South African law (typically 5 to 7 years for financial and service records).

8. Your Rights

Under POPIA, you have the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request that we update or correct inaccurate information.
  • Objection: Object to the processing of your information for marketing purposes.
  • Deletion: Request the deletion of your data (subject to legal retention requirements).

9. Cookies

Our website uses cookies to enhance your browsing experience. You can manage cookie preferences through your browser settings.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact our Information Officer:

11. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website.

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